Terms and conditions of ondrejhalama.sk
Oommercial name and place of business of the seller
Electronic content, books or other goods on the website ondrejhalama.sk and its subpages are provided by Mgr. Ondrej Halama, place of business.
For the purposes of these terms and conditions, electronic content means data created and provided in electronic form, in particular computer programs, applications, games, music, videos or texts.
Contact details
E-mail: [email protected] , phone: 0949 602552
Ordering, payment and delivery terms
To purchase products, you need to fill in the order form, send it and pay the purchase price.
The price for electronic content and other goods is paid in two forms:
– payment by bank transfer in advance,
– payment on delivery.
Prices are listed in the description of each product.
Electronic content is delivered by email and tangible goods are delivered by post to the address specified by the purchaser. Both tangible goods and electronic content are sent after payment has been credited to our account (either from COD or bank transfer). Goods or electronic content are delivered within 14 days of the order being dispatched (in the case of payment on delivery) or of the price being paid (in the case of direct payment). If the customer is interested in faster delivery, please contact us.
Complaints
Complaints can be sent to: [email protected]. Complaints are usually resolved within 24 hours. If the matter is more complex, we will deal with the complaint within 14 days.
Right of withdrawal
The customer has the right to withdraw from the contract without giving any reason within 14 days. This does not apply to contracts for the sale of books (including e-books).
By consenting to the commencement of the provision of electronic content before the expiry of the withdrawal period, the consumer loses the right to withdraw from the contract. By placing an order for electronic content, the consumer expressly agrees to the commencement of the provision of electronic content before the expiry of the withdrawal period and, at the same time, by placing the order, the consumer confirms that he has been duly informed of the facts referred to in the preceding sentence.
The withdrawal form is set out at the end of these terms and conditions.
The withdrawal period expires 14 days after:
– the conclusion of the contract (for e-documents) ,
– when you or a third party appointed by you, other than the carrier, takes delivery of the goods (for paper books and other goods).
When exercising the right to withdraw from the contract, please inform us of your decision to withdraw from this contract by an unequivocal statement to the e-mail [email protected], or to the address Ondrej Halama, Gaštanová 52, Žilina. The withdrawal period is preserved if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
Upon cancellation of the contract, we will refund all payments you have made in connection with the conclusion of the contract, in particular the purchase price, including the cost of delivery of the goods to you. This does not apply to additional costs if you have chosen a delivery method other than the cheapest normal delivery method we offer. When withdrawing from the contract, the consumer only bears the cost of returning the goods to the seller or to the person authorised by the seller to take delivery of the goods.
Payments will be refunded to you without undue delay, no later than 14 days from the date on which we receive your notice of withdrawal from this contract. They will be refunded in the same way as you used for your payment, unless you have expressly agreed to a different method of payment, and without any additional charges being applied.
The consumer shall be liable for any diminution in the value of the goods resulting from handling of the goods which goes beyond that necessary to establish the characteristics and functionality of the goods.
Seller’s liability for defects
The Seller is liable for defects in the delivered goods and electronic content according to the provisions of the Civil Code.
If there is a defect in the product (goods) that can be remedied, the buyer has the right to have it remedied free of charge, in a timely and proper manner. The Seller is obliged to remove the defect without undue delay. Instead of removing the defect, the Buyer may request the replacement of the item or, if the defect concerns only a part of the item, the replacement of the part if this does not incur disproportionate costs for the Seller in relation to the price of the item or the severity of the defect. The seller may always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious inconvenience to the buyer.
If there is a defect that cannot be remedied and that prevents the item from being properly used as an item without defect, the buyer has the right to have the item replaced or to withdraw from the contract. The same rights shall apply to the buyer if the defects are remediable, but if the buyer cannot properly use the item due to the reoccurrence of the defect after repair or due to a greater number of defects. If there are other irremediable defects, the buyer is entitled to a reasonable discount on the price of the item.
Minimum contractual period
The purchase contract concluded on the ondrejhalama.sk website and its subpages binds the consumer until its fulfillment, i.e. until payment and acceptance of the goods.
Features of electronic content
E-books sold by the buyer are sold in PDF format, copy-protected and searchable. The purchased e-book is marked with the customer’s name (usually on the first page where the publisher’s details are given).
Dispute Resolution
If the claim or complaint has not been settled within the above time limit, disputes arising from consumer relations between the seller and the buyer can be resolved by the buyer through the Association for the Protection of Citizen’s Rights – AVES, or through another alternative dispute resolution entity listed here. Disputes may also be resolved through the general courts of the Slovak Republic.
The supervisory authority for consumer protection is the SOI Inspectorate for Žilina Region, Predmestská 71, P.O. Box B-89; 011 79 Žilina.
Withdrawal form
SAMPLE WITHDRAWAL FORM
(fill in and send this form only if you wish to withdraw from the contract)
– To whom ………….. [Seller shall add his/her name, surname and address of the place of business, if a natural person who is an entrepreneur, business name and registered office or place of business, if a legal person, or fax number and e-mail address]:
– I/We hereby give notice* that I/We withdraw from the contract for the following goods/service* : …………..
– Date ordered/date received* …………..
– Name and surname of the consumer(s)* …………..
– Address of consumer(s)* …………..
– Signature of consumer(s)* (only if this form is submitted in paper form) …………..
* Strike out those that are not applicable.
These terms and conditions are valid from 23.05.2023 until revoked.
Ondrejhalama.sk
